Please call before you come over to the Office
We Do It All, Just
Call (562) 491-5800 or Cell 949 632-6090
1. What files types can I send to Zepp Signs in Long Beach?
EPS, PDF, JPEG, PNG, SVG, Illustrator (AI, EPS, PDF) with all fonts outlined). Files from Any other graphic program capable of creating a PDF, TIFF, EPS, JPEG, PNG, SVG file.
2. What should the resolution of my files be for banners and signs?
We recommend a resolution of 300 dpi at full scale. Large items such as Vinyl Banners and Billboard Banners
can be submitted with 150 dpi at full scale.
400 E. Broadway
Long Beach, CA 90802
(5 6 2) 4 9 1 - 5 8 0 0
3. What color mode should my files be?
Color is extremely important to us as it is to you. If you have specific colors that have to be matched, they should be specified in "Additional Comments" while placing your order. Color artwork should be provided in CMYK (Cyan, Magenta, Yellow, Black) color mode and black/white artwork should be provided in Grayscale.
4. What is an example of setting up bleeds?
We ask that customers provide a 1/8"or .125" bleed on documents. This .125" bleed will make your file size .25" larger than the final size of your document. Let's say you are printing a 36" x 96" Vinyl Banner. If you add .125" bleed to the left and .125" bleed to the right and then do the same top and bottom, the end result is a document that is 36.25" x 96.25".
5. What are bleeds?
The term bleed refers to any design elements that overlap a document's border. Full bleed printing is the process of printing your artwork on a surface that is slightly larger than the size of the finished product. The excess is then trimmed off, or "cropped," to get the finished product down to its final size.
6. Why do I need bleeds?
Without full bleed printing, any minor paper shift during the production process could result in the color and/or design not extending all the way to one or more of the edges. Professional materials printed via full bleed process are simply more visually attractive and professional looking than materials printed without full bleed.
7. Should I put Crop Marks in my design?
Yes. Placing crop marks on your image will indicate exactly where the page will be trimmed.
8. What do I need to do with my Fonts?
Outline all fonts whenever possible. If your fonts cannot be outlined, be sure to include the fonts with your artwork. Fonts must be embedded in PDF files.
9. What is a Safe Zone?
We suggest that all essential images/text be kept 1/8" or .125" inside the trim line to be sure it will not be cut off.
10. Can I use borders in my artwork?
We do not recommend you use a border, however; if you do, it is essential you allow at least 1/16" of cutting space to around the border to maintain an even appearance.
11. Where is my order?
please call 562 491 5800
12. What kind of inks do you use?
All of our products are printed with four-color inks: (Cyan, Magenta, Yellow, and Black).
13. Can I request spot color?
No. We print using a 4-color process. We do not use any inks other than CMYK.
14. When preparing ready to print files, what size should I build my file to?
When you are building your file just be sure to add a .125" bleed on all sides.
15. What is the required bleed?
Create all files with a .125" to .250" bleed.
16. What if my files don't bleed?
We require all files to contain a bleed. The final product will be trimmed to your desired size.
17. Can I cancel or change my order?
We will be glad to cancel or change your order within two hours of purchase.
18. What if I am not satisfied with my order?
Zepp Signs is committed to your satisfaction. We will gladly correct errors due to print or production. However, we are not responsible for customer design errors such as typing, color, image, etc. You must approve your artwork before it goes into production.
19. What is your return policy?
At Zepp Signs, all orders are custom to each client and therefore cannot be returned. We will be happy to reprint an order that contains a print or production error. If there is an error with your order you must notify Zepp Signs within 5 business days and return the damaged product within 15 days.
DPI (dots per inch)
A measurement of resolution of a printed image defined by the number of dots that fit horizontally and vertically into one inch; The higher the DPI, the sharper the image.
Short for picture element, a dot made by a computer, scanner or other digital device. Also called pel, a pixel is a single point in a graphic image.
Refers to the number of pixels an image expressed in pixels per inch (ppi); the higher the number, the sharper the image
(PMS) Pantone matching system
The Pantone Color Matching System is largely a standardized color reproduction system used by printers and graphic designers. By standardizing the colors, different manufacturers in different locations can all refer to the Pantone system to make sure colors match without direct contact with one another.
Stands for "Portable Document File. A document created by Adobe Acrobat or a program with the Acrobat plug-in; commonly used for e-mail attachments or for saving publications in a standard format for viewing on multiple computers; usually created from another document instead of from scratch. PDF files may contain text, images, forms, annotations, outlines, and other data. They preserve fonts and formatting electronically across multiple platforms and appear the same on the screen as they will when printed on paper.
Grommets are brass rings that are normally 1/2" in diameter. They are inserted along the edges of the banner. Grommets are the most common and versatile method used to hang banners because you can hang the banner using rope, zip ties, or anchors inserted through the grommets. For smaller banners, grommets in the corners are sufficient for most applications. For larger banners, Zepp Signs and Banners hems the edges and inserts the grommets through the hemmed edges for added strength
Hemmed edges are created by folding the vinyl over to the back of the banner and then heat welding the 2 layers together. (or sewing) Because grommets are inserted through 2 layers of vinyl along the hemmed edges, this greatly increases the banner strength and helps ensure the grommets do not tear out.